I wear a jacket to work and it's soft. So if you want to pay to have it repaired, my advice would be to wait until the end of summer to do it (because other similar accidents are more likely to happen while you are still wearing short sleeves). It's also the Hermes version so the $350 compared to the price of a new watch isn't very high especially since I plan on holding on to it for another few years atleast. unfortunatley, the quality of the picture doesn’t show all of the scratches, and inam certain that the scratches come from the shirts that i weared, so that glass is verry sensible. The description on the website says “ceramic and sapphire crystal back” . Just speaking anecdotally, it sure seems to me the sapphire is different/weaker on this generation than on series 0. It is meant for acrylic crystals, not the glass that Apple Watch uses. I have been given the options to get repaired at a cost of £300, or purchase a new watch at £400, and add on apple care. Didn't drop it or anything else unusual. Oh and this time : put a protective film on the screen (quality ones are almost invisible) pay for AppleCare to lower the cost of repair with those money you can buy an autentic watch with real sapphire glass and swiis mecanism that will live on your hands at least 10-20 years. Could the scratch have been there before I brought it and haven’t noticed it before because haven’t looked that closely? The feeling can be even worse on a brand-new watch, or one that just returned from servicing.But before you send your tainted timepiece back for a crystal replacement, you may want to consider a home remedy. Less, User profile for user: I am suspicious that there is a costing on the series 5 sapphire version. Apple does not offer a screen repair or replacement service for Apple Watch and Apple Watch is not user-serviceable. I used to have a series 1 for years and it didn't go to this level. Jan 31, 2020 1:21 PM in response to Calinosu In response to 24smn. this watch is not for more than 3-4 years! Question: I don't think it's a unique creation just for Apple, but it could be. In response to Calinosu. andré211, Feb 18, 2020 2:31 AM in response to 24smn, User profile for user: Accidental damage isn’t covered by Apple Warranty. I have my iPhone XS Max for a long time now, no scratches but the apple watch, for some unknown reason there's scratch showing up. Funny, but I have an old Series 2 that I use in the gym, and even though it is not sapphire and is several years old, it does not hav any scratches. 2 of 10 What is the point of advertising “sapphire” as a feature of the watch if the face scratches this easily? MVCanada, User profile for user: I was only asking if anyone had any luck trying to remove scratches. Press J to jump to the feed. You see people everyday using iPhones with broken screens, and the Apple Watch is no different. Second, the Ion-X glass may be an unknown quantity. The screen saver fills in the Nano scratch and seals in the apple watch scratch. I’ve purchased covers for mine but have never been happy with them. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Wait a few minutes, then remove the toothpaste with a soft cloth, using gentle, circular polishing motions. If you don’t want scratches I’m sure other companies offer scratch removals. It’s so expensive for have this quality! Car scratch removal creams such as Turtle Wax, 3M Scratch, and Swirl Remover can minimize and get rid of minor scratches. Rub it into the scratch with a finger. While very scratch-resistant, sapphire crystal isn’t as impact resistant as Ion-X … Shocking customer service! I have not been rough or banging against things, in fact I have a broken foot so definitely not getting around, I noticed a very deep scratch on my (2 month old) series 5. AppleCare+ for Apple Watch and Apple Watch Nike extends your coverage and includes up to two incidents of accidental damage protection every 12 months. Guy in the store says, "It's scratch resistant, not scratch proof." Apple says that this "wears off during normal use. My Apple Watch series 5 scratched within months of ordinary use. My Apple Watch 5 came with this scratches!!! JerryRigEverything, a YouTube channel dedicated to performing durability tests on consumer electronics, performed a scratch test on a Series 3 Apple Watch with a sapphire crystal screen and discovered that it wasn’t quite as scratch resistant as it could be, noting that the sapphire wasn’t as pure as the Tissot watch he was comparing it to, which also has sapphire crystal glass. Now I sit at a desk all day and scrape it from a bump. It's the white spot on the lower bezel by where the 6:00 would be. Includes all … Unfortunately, if the display is scratched, it's permanent. Apple has acknowledged a flaw in certain Apple Watch models that could lead to the screen cracking, and has launched a replacement program for affected users. What If You Don’t Fix Cracked Watch Screen? New comments cannot be posted and votes cannot be cast. When I think of the money I’ve spent over the years on apple goods. Like the iPhones and other products the cosmetics damages are not given that way. A shame!!! The out-of-warranty cost to replace an Apple Watch with an accidentally damaged screen depends on your Apple Watch model. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Every Apple Watch and Apple Watch Nike comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. [3 Pack] Watch Screen Protector for Apple Watch 38mm Series 3/2/1 Full Coverage Bubble-Free Scratch-resistant Anti-Fingerprint HD Screen Protector for Apple Watch 38mm 4.4 … Here in Brazil the people work in Apple Store are so rude! Apple says the iPhone 12's Ceramic Shield display makes it 4x less ... he says his new iPhone picked up some scratches on its screen. I wear a jacket to work and it's soft. Haven’t knocked it, scraped it or bashed it on anything. Consider replacing the crystal if the scratch is too deep. It’s just less prone to scratches. timfromwhaplode, Jan 30, 2020 8:20 AM in response to 24smn, User profile for user: Dec 17, 2019 2:40 PM in response to MVCanada Has anyone else experienced scratches only after 2 weeks of use? Already it has a similar fine scratch on the screen, despite only everyday normal use. In response to 24smn. Feb 18, 2020 3:04 PM in response to Labenge I'd rather just spend to get it fixed and throw a screen protector on it for the future. The mainline stainless steel Apple Watch cases are made from the most common watch alloy in existence, 316L. You mst be legally blind to not see his scratches at the bottom. In response to Labenge. Case and band combinations can be made within collections (Apple Watch and Apple Watch Nike) only. If you have AppleCare+, it includes accidental damage protection. Jan 30, 2020 8:20 AM in response to 24smn stainless version specifically for this reason, so pretty disappointing. It wiped out small scratches on the phone's screen in just a few seconds. The shop staff don’t really care, a female assistant stated that she wasn’t the one wearing the watch so couldn’t tell me what materials or circumstances would cause a scratch so deep! Screen damage is probably the most common problem; other owners find the back plate comes off or complain about poor battery life.And for issues with unresponsive rather than physically damaged Apple Watches, you should read How to fix an Apple Watch that’s not working.. While you can use a stainless steel Apple Watch for exercise and sports, it displays wear and tear like scratches more obviously than anodized aluminum, distressing the stylish look. The sapphire display screen used on the gold and stainless steel models tends to break easiest. Made similar scratches on my previous watch by bumping it against a metal railing too. More Very disappointed after spending the extra on this one. The options are: use a screen protector from day one (static cling or tempered glass that cover only the flat portions of the glass, or wet installs like Armor Suit - but good luck getting the corners to stay down, so neither are optimal), or purchase the Apple Watch … I've seen people recommend and hate on Polywatch, does anyone have any suggestion. Feb 1, 2020 12:01 PM in response to swandy I wiped it with a cleaning cloth I use for my eyeglasses so the smudges are actually scratches. I got a scratch right after I bought my Apple Watch and was so sad. In response to ace7777, The point being of this post is that sapphire crystal is supposed to be the second hardest mineral on the planet so shouldn’t scratch so easily irrelevant of what’s in the T & C’s, Jan 31, 2020 3:19 PM in response to timfromwhaplode Just wondering if anyone has been able to successfully remove a scratch from their screen. If you're ready to put 350$ on a screen repair, you might as well wait for the Series 5, sell you current watch and buy a brand new Series 5 instead. It’s a shame! Scratches are not covered. Inhave the same problem. Feb 9, 2020 5:38 AM in response to 24smn (And I cannot se any scratches on that photo you've posted BTW). It's brand new, titanium, always really careful with it but there's this weird spider web thin scratches appearing all over the screen. Apple or … I understand this is upsetting, but I have a Stainless Steel Series 4 (so it is probably about 15 months old) with the Sapphire glass and even though I am not the most careful person, the screen is still perfect. You can still purchase a screen protector which might hide the scratch depending on the severity and location of it, but will also help prevent future scratches as well. Scratched watch face While Rolex will claim their use of 904L stainless is superior to 316, the reality is that the differences are irrelevant in everyday use. Apple Watch (42 mm, Original & Series 1) Screen Replace a screen compatible with Apple Watch 42 mm Original Models A1554 and A1803 smartwatches. It looks great. ... the iPhone 12 costs more to repair than previous models. On my apple watch series 2 i’ve never seen a single scratch, and i had that watch for almost 4 years, and here, in 3 weeks inhave multiple scratches. For watch lovers, a fresh scratch on an otherwise flawless crystal is a devastating sight. I am most likely going to try to remove them on my own and replace the screen as a last resort. I was doing some reading and I'm not sure how the aluminum railing was able to scratch the sapphire screen but I'd like to try to take it out myself before paying $350 to replace the screen. The same happened with me! 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